returns policy
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we
are happy to offer a refund on all goods returned to us within 30 days of your receipt of goods provided they
are in their original packaging, unopened and in unused condition. Items returned outside of this period will
only be refunded if the return has been authorized by customer service. If part of your order is faulty, you
will be given the option of a replacement or refund.
returns procedure
1. To begin our returns procedure please contact Essentials et al via phone (877 431 5689) or email
kmh@essentialsetal.com. If emailing, list your name, order number and item to be returned.
2. Once you have submitted your returns request you will be presented with a returns note and returns label
detailing the address that you need to send your parcel(s) to. Please print a copy of each for every parcel you
are returning. Place the returns note inside the parcel and clearly and securely attach the returns label to the
outside of the parcel. This paperwork is essential for us to identify your return. PLEASE NOTE we cannot accept
returns or process refunds if the paperwork is not attached to each parcel. If returning a faulty item please
indicate if you require a replacement or refund. Please remember that in order for the return to be processed
without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you
received them.
3. All returned goods will be examined upon receipt. We will process your return as quickly as possible and will
notify you by e-mail once your refund or replacement has been processed. During busy periods, please allow a
maximum of 30 working days for your refund, replacement or exchange to be processed.
4. Your payment for the goods will be refunded by Essentials et al as soon as possible by the original payment
method, no later than 30 working days after we have received the goods. Please note that delivery charges are
not refunded. In addition to our returns policy you have the legal right to cancel your order within seven
working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return
the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you
may also exercise this right if you are able to return the goods to us in their original, unopened and unused
condition.
